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You are more than welcome to send us any questions or suggestions through the form below. Specifying the subject wil help get your mail directly to the right department. You can also use this form to submit your monthly water meter readings.

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If required we will respond to your query within 24 hours.

Use the below to submit your water meter readings each month. Submitting your own meter readings helps to ensure that your municipal account's water consumption rate is calculated with greater accuracy. It also helps you determine if their are any leakages and to see how you can save on your water usage. It's good idea to follow a set start and end date each month. For example always take the reading on the 1st day of a month and the last day of the month. 1 January - 31 January.

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Municipal Services (After hours)
Customer Service 081 124 0726
Credit Control 081 122 0850
Environmental Officer 081 124 3527
Media Liaison 081 124 8999
Parks & Cemeteries 081 149 8761
Plumber 081 122 0809
Public Health Services 081 124 1009
Resorts & Tourism 081 124 3537
Roads & Building Control 081 122 0809 or 081 129 9702
Solid Waste 081 129 9316 or 081 128 8316
Sport Facilities 081 124 0401
Sewerage 081 128 8324
Water Disruptions 081 128 8328
Erongo RED Services (After hours)
Electricity 081 129 3875
Other Emergency Services (After hours)
Ambulance 081 129 6280 / 0859555
ISOS 200 200 or 081 707
E-Med Rescue 081 924
Police 219 048 or 10111
NAMPOL Traffic 081 202 8391
Municipal Traffic 081 122 0821
Fire Brigade 081 122 0833 or 081 122 0888
G4S 213 922 or 081 922
Sea Rescue 208 2221 or 081 129 6295
Namport Fire & Port Control 208 2221 or 208 2265
Namibia Defence Force 219 411 (Rooikop)
Tourism Info Centre 081 128 6713
Pharmacies 081 124 1405

(ABC Pharmacy at Welwitchia Hospital remains open until 20:00)
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Do not allow children to abuse these emergency numbers. A life may depend on the rapid response of these services.


Posted: 27 Jun 2019

Council has noted the concerns of residents following reports of ‘raw’ sewage being pumped into the lagoon. Residents should note, however, that the discharge in question is semi-purified effluent (locally known as PE), and not raw sewage as alleged.

PE is the same water used by many residents to water their gardens, while it is also used to water public parks around Walvis Bay, which has been an established practice for many decades now.

PE goes through a treatment process at our sewage treatment plant at the Liquid Waste Section to meet the effluent quality standards set by the Ministry of Agriculture, Water and Forestry. The Municipality strictly adheres to the conditions of the permit issued by the Ministry.

The release of purified effluent into the lagoon is only necessitated when draining the network for repairs or flushing the system from time to time. This maintenance occurs very rarely, and only limited quantities of PE are released into the lagoon.

We would like to mention that although coastal cities around the world discharge their main streams of treated effluent into the oceans, we discharge our treated effluent/PE into the ponds on the eastern side of town.

Council takes pride in the lagoon as an international tourist attraction and a Ramsar Birding Site and its safety remains a priority. Residents are therefore advised not to be alarmed by allegations to the contrary.

In addition, Council would also like to inform the public that the current upgrades to the water works will ensure a better quality PE in future.