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You are more than welcome to send us any questions or suggestions through the form below. Specifying the subject wil help get your mail directly to the right department. You can also use this form to submit your monthly water meter readings.

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All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.

Use the below to submit your water meter readings each month. Submitting your own meter readings helps to ensure that your municipal account's water consumption rate is calculated with greater accuracy. It also helps you determine if their are any leakages and to see how you can save on your water usage. It's good idea to follow a set start and end date each month. For example always take the reading on the 1st day of a month and the last day of the month. 1 January - 31 January.

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All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.

Municipal Services (After hours)
Customer Service 081 124 0726
Credit Control 081 122 0850
Environmental Officer 081 124 3527
Media Liaison 081 124 8999
Parks & Cemeteries 081 149 8761
Plumber 081 122 0809
Public Health Services 081 124 1009
Resorts & Tourism 081 124 3537
Roads & Building Control 081 122 0809 or 081 129 9702
Solid Waste 081 129 9316 or 081 128 8316
Sport Facilities 081 124 0401
Sewerage 081 128 8324
Water Disruptions 081 128 8328
Erongo RED Services (After hours)
Electricity 081 129 3875
Other Emergency Services (After hours)
Ambulance 081 129 6280 / 0859555
ISOS 200 200 or 081 707
E-Med Rescue 081 924
Police 219 048 or 10111
NAMPOL Traffic 081 202 8391
Municipal Traffic 081 122 0821
Fire Brigade 081 122 0833 or 081 122 0888
G4S 213 922 or 081 922
Sea Rescue 208 2221 or 081 129 6295
Namport Fire & Port Control 208 2221 or 208 2265
Namibia Defence Force 219 411 (Rooikop)
Tourism Info Centre 081 128 6713
Pharmacies 081 124 1405

(ABC Pharmacy at Welwitchia Hospital remains open until 20:00)
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Do not allow children to abuse these emergency numbers. A life may depend on the rapid response of these services.

Municipality to strictly comply with Financial Intelligence Act (FIA)

Posted: 16 Mar 2018

Walvis Bay _ (43)

The Municipality of Walvis Bay has been listed as an Accountable Institution, which means that Council must comply with the Financial Intelligence Act, 2012 (Act No.13 of 2012) as amended. In particular, there should be strict compliance regarding all land sales and lease transactions, effective as of 9 March 2018. Therefore, Council will assess risks within the sphere of its operation in terms of the following:
• Earlier settlement of loans
• Acquiring of property
• Overpayments
• Identification and verification controls
Those buying erven through loans (mortgages/bonds) are required to provide guarantees to that effect and cash buyers who are not paying off through periodical instalments will also be subject to comply with regulations in terms of the Act. Thus, the Municipality is obligated to report any suspicious cash transactions or activities to the Financial Intelligence Centre.
Clients/applicants interested in doing business with the Municipality of Walvis Bay should note that the business relationship and transaction can only be concluded and become effective once Section 21 of the Financial Intelligence Act, 2012 (Act No.13 of 2012), read with Section 26 of the said Act, is complied with. Applicants will also be required to provide such information at such time and in such format as instructed by the Anti-Money Laundering Compliance Officer of the Municipality of Walvis Bay, Mr. Jan Kruger.

For further clarity on this please contact the compliance officer on
064- 2013 206.