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  • Contact Us
  • Meter Readings
  • Emergency Numbers

You are more than welcome to send us any questions or suggestions through the form below. Specifying the subject wil help get your mail directly to the right department. You can also use this form to submit your monthly water meter readings.

  • Customer Service
  • Public Relations
  • Townplanning
  • Waste and Environment
  • Library Service
  • Parks and Sports Facilities
  • Halls Rental
  • Resorts
  • Traffic Department
  • Business Registrations

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All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.


Use the below to submit your water meter readings each month. Submitting your own meter readings helps to ensure that your municipal account's water consumption rate is calculated with greater accuracy. It also helps you determine if their are any leakages and to see how you can save on your water usage. It's good idea to follow a set start and end date each month. For example always take the reading on the 1st day of a month and the last day of the month. 1 January - 31 January.


Type in the security code:

All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.


Municipal Services (After hours)
Customer Service 081 124 0726
Credit Control 081 122 0850
Environmental Officer 081 124 3527
Media Liaison 081 124 8999
Parks & Cemeteries 081 149 8761
Plumber 081 122 0809
Public Health Services 081 124 1009
Resorts & Tourism 081 124 3537
Roads & Building Control 081 122 0809 or 081 129 9702
Solid Waste 081 129 9316 or 081 128 8316
Sport Facilities 081 124 0401
Sewerage 081 128 8324
Water Disruptions 081 128 8328
Erongo RED Services (After hours)
Electricity 081 129 3875
Other Emergency Services (After hours)
Ambulance 081 129 6280 / 0859555
ISOS 200 200 or 081 707
E-Med Rescue 081 924
Police 219 048 or 10111
NAMPOL Traffic 081 202 8391
Municipal Traffic 081 122 0821
Fire Brigade 081 122 0833 or 081 122 0888
G4S 213 922 or 081 922
Sea Rescue 208 2221 or 081 129 6295
Namport Fire & Port Control 208 2221 or 208 2265
Namibia Defence Force 219 411 (Rooikop)
Tourism Info Centre 081 128 6713
Pharmacies 081 124 1405

(ABC Pharmacy at Welwitchia Hospital remains open until 20:00)
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Do not allow children to abuse these emergency numbers. A life may depend on the rapid response of these services.





Export Processing Zone

The Export Processing Zone (EPZ) is an innovative approach to offshore investments. More and more international companies are making use of this opportunity to set up their operations in the EPZ. Investors enjoy a tax-free investment environment with various benefits and advantages. These incentives are of unlimited duration and apply equally to Namibian and foreign firms.

Companies are allowed to repatriate their capital and profits, while enjoying freedom from exchange controls and the holding of foreign currency accounts at local banks. Investors taking up residence in Walvis Bay can be sure of a politically stable, virtually crime-free environment,reliable work-force and lower production costs.

The only requirement is that investors employ Namibian labour. Investors who choose to upgrade the skills of their Namibian employees will also qualify for a 75% reimbursement of all direct expenditure incurred on approved on-the-job training courses. A legally enforced no-strike clause for companies with EPZ status, ensures a secure workforce.

The types of investments that are well suited for the Namibian conditions include the manufacturing, assembly and bulk storage of textiles, garments, footwear, leather products, electronic equipment and appliances, industrial products, foodstuffs and beverages and industrial plastic. The established companies are involved in the manufacturing of plastic pallets and products, automotive parts for VW and Audi vehicles, bathroom fittings, clothing, fishing related accessories and diamond cutting and polishing.

Keeping the zone running smoothly are two specialised organisations, the Walvis Bay EPZ Management Company and the Offshore Development Company. The Management Company provides tailor-made factories, administrative and secretarial services, shipping, forwarding and personnel recruitment. The ODC handles promotion and marketing worldwide.

Official EPZ Website