Mon - Fri 08:00 - 16:30
The Municipality of Walvis Bay appeals to residents and visitors to report any acts of vandalism of public toilets and other municipal facilities immediately. Such acts of vandalism not only inconvenience residents and visitors, but also place an extra burden on the municipality's resources as the repair and replacement costs of these facilities are very high. These losses are inevitably and indirectly recovered from residents. Vandalism of public facilities is a criminal offence and anyone guilty of such behaviour may face stiff penalties, imprisonment or both if prosecuted.
Report acts of vandalism immediately at the nearest Police Station or phone 201 3111 (office hours) and 081 140 5391 or 081 128 8316 (after hours).
To reconnect your water supply, the full account needs to be settled and a reconnection fee is payable. Contact your Customer Service officer for the necessary forms.
About Municipal Accounts
In a lease agreement the owner of the property is liable for the rates and taxes and sewage on property size. The tenant is billed for the water consumption, sewage purification and refuse services. If the tenant absconds or moves out without paying his/her municipal account, the owner is responsible for settling the outstanding municipal account.
Water meter readings are taken throughout the month. The owner of a property must ensure that the water meter is accessible. Customers can also send their own water meter readings via fax or the municipal website. When a water meter can not be accessed, an estimate reading is determined by comparing the water consumption trends of the previous months’ readings.
The property owner is responsible for any leakages at water meters or water pipelines in his/her erf. Use a registered plumber to repair the leakage. In some cases you may qualify for a rebate or credit on your account due to the leakage.