Get answers to the most common questions re Walvis Bay and municipal services.
The property owner is responsible for any leakages at water meters or water pipelines in his/her erf. Use a registered plumber to repair the leakage. In some cases you may qualify for a rebate or credit on your account due to the leakage.
Water meter readings are taken throughout the month. The owner of a property must ensure that the water meter is accessible. Customers can also send their own water meter readings via fax or the municipal website. When a water meter can not be accessed, an estimate reading is determined by comparing the water consumption trends of the previous months’ readings.
In a lease agreement the owner of the property is liable for the rates and taxes and sewage on property size. The tenant is billed for the water consumption, sewage purification and refuse services. If the tenant absconds or moves out without paying his/her municipal account, the owner is responsible for settling the outstanding municipal account.
To reconnect your water supply, the full account needs to be settled and a reconnection fee is payable. Contact your Customer Service officer for the necessary forms.
About Municipal Accounts