• Contact Us
  • Meter Readings
  • Emergency Numbers

You are more than welcome to send us any questions or suggestions through the form below. Specifying the subject wil help get your mail directly to the right department. You can also use this form to submit your monthly water meter readings.

  • Customer Service
  • Public Relations
  • Townplanning
  • Waste and Environment
  • Library Service
  • Parks and Sports Facilities
  • Halls Rental
  • Resorts
  • Traffic Department
  • Business Registrations

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All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.

Use the below to submit your water meter readings each month. Submitting your own meter readings helps to ensure that your municipal account's water consumption rate is calculated with greater accuracy. It also helps you determine if their are any leakages and to see how you can save on your water usage. It's good idea to follow a set start and end date each month. For example always take the reading on the 1st day of a month and the last day of the month. 1 January - 31 January.

Type in the security code:

All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.

Municipal Services (After hours)
Customer Service 081 124 0726
Credit Control 081 122 0850
Environmental Officer 081 124 3527
Media Liaison 081 124 8999
Parks & Cemeteries 081 149 8761
Plumber 081 122 0809
Public Health Services 081 124 1009
Resorts & Tourism 081 124 3537
Roads & Building Control 081 122 0809 or 081 129 9702
Solid Waste 081 129 9316 or 081 128 8316
Sport Facilities 081 124 0401
Sewerage 081 128 8324
Water Disruptions 081 128 8328
Erongo RED Services (After hours)
Electricity 081 129 3875
Other Emergency Services (After hours)
Ambulance 081 129 6280 / 0859555
ISOS 200 200 or 081 707
E-Med Rescue 081 924
Police 219 048 or 10111
NAMPOL Traffic 081 202 8391
Municipal Traffic 081 122 0821
Fire Brigade 081 122 0833 or 081 122 0888
G4S 213 922 or 081 922
Sea Rescue 208 2221 or 081 129 6295
Namport Fire & Port Control 208 2221 or 208 2265
Namibia Defence Force 219 411 (Rooikop)
Tourism Info Centre 081 128 6713
Pharmacies 081 124 1405

(ABC Pharmacy at Welwitchia Hospital remains open until 20:00)
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Do not allow children to abuse these emergency numbers. A life may depend on the rapid response of these services.


As most local authorities in Namibia, The Municipality of Walvis Bay provides various services to residents and businesses. These include:

Land & development
The municipality provides serviced and unserviced land for development and housing purposes. Land is sold via public auction, tender and direct sale agreements, as land is acquired and becomes available. Walvis Bay is surrounded by a newly proclaimed Namib Coastal (conservation) park, which makes the provision of land a challenge. The municipality has through barter and special arrangements with the various government ministries obtained land to met the demand for housing, business and industrial development projects. With the saltworks and conservation areas to the south and the east of the city, Walvis Bay can only extend its development efforts northwards.

The municipality is not directly involved in providing housing, but encourages and supports build-together and low-cost housing schemes such as the Shack-dwellers Association, Build-Together Trust and National Housing Enterprise. The municipality has invested more than N$10 mil in revamping the old and dilapidated hostel compound into bright modern housing units. The old hostel compound was a remnant of the Apartheid system, and housed migrant workers in small inhumane living quarters.

Building Plans
The Town Planning Division of the municipality ensures that construction and development takes place in accordance to the Structure plan, building regulations and environmental considerations. This task entails and includes:

  • Land consolidation, zoning,
  • Building plans  (review and approval)
  • Design & Drafting
  • GIS mapping
  • Building Inspection (compliance to building regulations during construction)
  • Surveying

Water Supply
Potable water is supplied to residents and businesses. Water is bought in bulk from the national water utility, NamWater. Water is extracted from the large Kuiseb river aquifers and pumped to a number of reservoirs that provide water to Walvis Bay, Swakopmund and the mining industry. The water is continually tested for mineral and bacteriological content to ensure that is is safe for human consumption. The Municipality also provides semi-purified water (purified effluent) to residents for gardening purposes. Residents who wish to make use of this service may apply for PE at any of customer service offices. Download the from here.

Sanitation and Waste Management
A well maintained sewage network ensures that waste water is removed from households and businesses. Some of this water is also purified for gardening purposes only. Municipal refuse teams collect refuse from the different suburbs as per the collection schedule. Each household and business is issued with large refuse bins.

Public Health Services
This division ensures that businesses comply with health, safety and hygiene standards, especially re food preparation. The division also supports and is actively involved in various health campaigns in with the Ministry of Health to address HIV/AIDS, Tuberculosis and other deceases. Other services include:

  • Business registrations
  • Water quality testing & monitoring
  • Dog control and licencing
  • Vector control (curbing uncontrolled breeding of flies, mosquitoes, rats and other pests)

Tourism & Economic Development


Fire Brigade Services


Traffic Control Services


Library & Museum

Parks, Sport Facilities
Walvis Bay is the only local authority in Namibia that owns and manages its own sports facilities. The sports facilities include rugby and soccer pitches in Walvis Bay town, Kuisebmond and Narraville, tennis courts, a cricket oval, netball fields, public swimming pools,

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