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  • Contact Us
  • Meter Readings
  • Emergency Numbers

You are more than welcome to send us any questions or suggestions through the form below. Specifying the subject wil help get your mail directly to the right department. You can also use this form to submit your monthly water meter readings.

  • Customer Service
  • Public Relations
  • Townplanning
  • Waste and Environment
  • Library Service
  • Parks and Sports Facilities
  • Halls Rental
  • Resorts
  • Traffic Department
  • Business Registrations

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All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.


Use the below to submit your water meter readings each month. Submitting your own meter readings helps to ensure that your municipal account's water consumption rate is calculated with greater accuracy. It also helps you determine if their are any leakages and to see how you can save on your water usage. It's good idea to follow a set start and end date each month. For example always take the reading on the 1st day of a month and the last day of the month. 1 January - 31 January.


Type in the security code:

All correspondence from this form is treated as confidential.
If required we will respond to your query within 24 hours.


Municipal Services (After hours)
Customer Service 081 124 0726
Credit Control 081 122 0850
Environmental Officer 081 124 3527
Media Liaison 081 124 8999
Parks & Cemeteries 081 149 8761
Plumber 081 122 0809
Public Health Services 081 124 1009
Resorts & Tourism 081 124 3537
Roads & Building Control 081 122 0809 or 081 129 9702
Solid Waste 081 129 9316 or 081 128 8316
Sport Facilities 081 124 0401
Sewerage 081 128 8324
Water Disruptions 081 128 8328
Erongo RED Services (After hours)
Electricity 081 129 3875
Other Emergency Services (After hours)
Ambulance 081 129 6280 / 0859555
ISOS 200 200 or 081 707
E-Med Rescue 081 924
Police 219 048 or 10111
NAMPOL Traffic 081 202 8391
Municipal Traffic 081 122 0821
Fire Brigade 081 122 0833 or 081 122 0888
G4S 213 922 or 081 922
Sea Rescue 208 2221 or 081 129 6295
Namport Fire & Port Control 208 2221 or 208 2265
Namibia Defence Force 219 411 (Rooikop)
Tourism Info Centre 081 128 6713
Pharmacies 081 124 1405

(ABC Pharmacy at Welwitchia Hospital remains open until 20:00)
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Do not allow children to abuse these emergency numbers. A life may depend on the rapid response of these services.





Departments

The Municipality of Walvis Bay is categorised as a Class 1 Local Authority. This means that Walvis Bay is considered a city and therefore the local authority has much more autonomy and decision-making power over the development of Walvis Bay.

Office of the Mayor

Alderman Immanuel Wilfried is the current Mayor of Walvis Bay. The Mayor is the ceremonial head of the Council and represents all inhabitants of Walvis Bay in the political and social environment. The Office of the Mayor consists of municipal employees who fulfill a supportive role to the Mayor, ensuring that the daily routine of the Office of the Mayor functions effortlessly and renders a quality service. One of the initiatives of the Office of the Mayor is the Mayoral Relief Fund which seeks to raise funds in support of local charities tasked with caring for orphans and vulnerable children.

Office of the CEO

The Chief Executive Officer (Town Clerk) is the chief executive and accounting officer of the local authority. The CEO administers the affairs of the local authority and coordinates the activities of the municipality. The office also serves as the communication link between the Council, its Management Committee and the departments of the Municipality.

Services such as Public Relations, Customer Services and Internal Auditing also resort under the CEO’s office. Mr Muronga Haingura was been appointed by Council as CEO in November 2012.

Finance

The Department creates, implements and maintains sound financial policies. It establishes and maintains operational procedures and systems to ensure that finances of the municipality are run efficiently. One of the core functions is collection of revenue for municipal services rendered. The Department also renders financial advice to Council.

Roads & Building Control (RBC)
The RBC ensures that all structures in Walvis Bay conform to the basic building requirements and standards. The Department also controls the use of land through town planning principles. Services rendered by the department include:
  • Building Plans development
  • Provision and maintenance of proper roads and streets to the entire town
  • Maintaining the fixed property of the Council
  • Rendering infrastructure design services to the Council.
  • It also provides a well maintained and operative vehicle fleet for use in the execution of municipal duties.

Community & Economic Development

The Department provides affordable housing and property solutions to those in need. Other tasks include providing a community support service with regards to senior citizens, the young, AIDS and other social requirements, while increasing and strengthening employment opportunities and business development in the town. Services include business development, traffic control, tourism promotion, fire fighting services, sport facilities and development, public libraries and the local museum.

Water, Waste & Environmental Management

The functional responsibilities of the Water, Waste and Environmental Management include the provision and maintenance of an acceptable site for all domestic, garden and sensitive waste as well as refuse removal services. The Department ensures a continuous functional sewerage purification works, and adherence to the principles of good environmental management. It provides a competent environmental health service, while ensuring a well maintained and effective bulk water supply and distribution network.

Human Resources & Corporate Services

The Department provides a client-oriented and cost effective support service in the specialised fields of corporate secretariat, human resources, legal advice, archives and building supervision. It also facilitates services to benefit of the external customers of the municipality, including government ministries, foreign embassies, regional councils, institutions of learning, corporate institutions, non-governmental institutions and the general public.

Erongo RED (PTY) Ltd.

Since June 2005, the responsibility of distributing electricity and maintaining the network in the Erongo region falls under the Erongo RED (PTY) LTD. Municipalities and town councils in the region are the shareholders of the company. However, in October 2010 the Walvis Bay Municipal Council reaffirmed an earlier decision (taken in 2007) to withdraw from Erongo RED. See reports elsewhere.

Read more about Erongo RED